Could Not Make It but My Search Continues
Assuming Win7 64-bit with Internet Explorer 11 (IE11) installed...
Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:
1a. When (approx. date) did you purchase the computer?
1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade the computer to Win7?
2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (i.e., other than Defender; e.g., Spybot) are installed? What third-party firewall (if any)?
3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?
4. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)
5. Is KB2977629, KB2972211 & KB2973112; KB2976897, KB2993651, KB2918614, KB2978668, KB2937610 and/or KB2943357 listed in Installed Updates (not Update History )? [1]
6. Assuming Java is installed => Is Java Version 7 Update 65 (or higher) installed? TEST HERE USING INTERNET EXPLORERONLY! => http://java.com/en/download/uninstallapplet.jsp [2]
7. Is Adobe Flash Player v15.0.0.167 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/
8a. When (exact date) was Windows Internet Explorer 11 installed according to Installed Updates?
8b. What Update Version & KB number are displayed in the second line of text in IEXX's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.54 (KB1231231) ?
8c. Is Firefox, Chrome or any other alternate browser installed?
9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner'sRegistry Cleaner component)?
==============================================
[1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
[2] No need to install Java if it's not already installed!
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002
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Hi: Here are my answers to your questions-THANK YOU
1.A Aug 2012
1.B Windows 7 Home Premium-Came preinstalled with computer. I installed Service Pack 1.
2. I installed Spybot-Search & Destroy V 3.0 Free Edition Basic Tools in May 2014. Product produced by Safer-Networking Ltd. No other firewall other then Defender/Microsoft that came with the computer.
3/4. McAfee came preinstalled. I don't know which version. I used McAfee's uninstall to remove the program after my subscription ran out (I decided to use your MS Defender and MSE programs) and that was when my problems started. I called both Dell and McAfee and the didn't help at all except try to sell me a new program and or a maintenance program.
5. KB2977629 Installed 9/27/14: KB2972211-9/27/14; KB2973112-9/27/14; KB2976897-9/28/14;
KB2993651-9/28/14; KB2918614-9/27/14; KB2978668-9/28/14; KB2937610-9/27/14; KB2943357-9/27/14
I have not used my lap top since May 2014. After leaving my computer on for the last week I found these waiting to be installed. I had to do each one individually. This morning I tried to see if there was any more waiting but the computer just kept on searching and the only way I could stop the search was to turn the computer off.
6. JAVA V7 Update 67
7. ADOBE Flash Player V 15.0.0.167
8.A Internet Explorer 11-Installed 12/5/13
8.B 2nd Line IEXX Help is-Update V11.0.12 (KB29776290
8.C Firefox V 29.0.1 and Chrome-I don't use Chrome but I do use Firefox once in a while
9. Free Registry Repair V 3.0 By Regsofts software Installed May 2014. I used this cleaner after I removed McAfee. After I removed McAfee I tried to install MSE and at this point in time I had a problem installing MSE. The computer told me I had a bad registry Key and would not let me install the program. That is why I tried Registry Repair.
Once again THANK YOU FOR YOUR HELP
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Open update,select to manually select updates...
Also,try microsoft update,scroll 1/2 way down this link page,locate microsoft
update.
https://technet.microsoft.com/security/bulletin/
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Open update,select to manually select updates...
Also,try microsoft update,scroll 1/2 way down this link page,locate microsoft
update.
https://technet.microsoft.com/security/bulletin/
Info was good but I still have the problem of not downloading or installing.
Thank You
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Robert
To troubleshoot most computer problems it helps to look at available clues in the System Information file and the Event Viewer logs. An experienced eye can pick out the needles in the haystack and see more clearly the precise nature of the problem or problems.
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.
Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.
For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm
General notes on Event Viewer
http://www.gerryscomputertips.co.uk/syserrors5.htm
Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute
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Robert
To troubleshoot most computer problems it helps to look at available clues in the System Information file and the Event Viewer logs. An experienced eye can pick out the needles in the haystack and see more clearly the precise nature of the problem or problems.
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.
Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.
For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htmGeneral notes on Event Viewer
http://www.gerryscomputertips.co.uk/syserrors5.htm
I went through the steps listed above for both the system information and the system & application files. What I found was that when I tried to "export" and or "save all files as" my document files under Documents Library came into view. My question is will I be posting my full document file on line or is this where I will be saving the files and logs needed to find any warnings and errors? As you can see this is all new to me.
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1. Where did you obtain Spybot Free v3? Did you mean v2.3?
- The current Spybot release is v2.4.
- Do you understand that Spybot Free does NOT include an anti-virus component?
2. When (approx. date) did you uninstall Microsoft Security Essentials (assuming you've uninstalled it)?
3. Is it the same computer as in this other thread of yours? => http://answers.microsoft.com/en-us/protect/forum/mse-protect_start/installing-microsoft-essentials/6a999b54-8604-49ce-941b-d1f0628b6e36
4. Your McAfee subscription or free-trial period had already expired by the time you replaced it the Microsoft Security Essentials or any other anti-virus application, is that correct?
5. Did you (a) uninstall the McAfee application AND THEN (b) download/run the McAfee Consumer Products Removal Tool & reboot (c) BEFORE you installed Microsoft Security Essentials or any other anti-virus application?
6. Is Windows Update still "freezing/hanging" when you run manual checks for updates?
7. Were KB2977629, KB2972211 & KB2973112; KB2976897, KB2993651, KB2918614, KB2978668, KB2937610 & KB2943357 installed via Windows Update or did you download/install each one manually via the Download Center? => http://microsoft.com/downloads
8. Does the second line of text in IE11 Help | About read Update Version: 11.0.12 (KB29776290 ) or Update Version: 11.0.12 (KB2977629) ?
9. Do you have backups of ALL the changes that "Free Window Registry Repair 3.0" has EVER made to the computer? [1]
===========================================================
[1] Injudicious use of registry cleaners may be playing a role here. TIP: If you ever again think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, maximized, "swept" or optimised (it doesn't), read this article (and related links cited therein) then draw your own conclusions. Related => http://support.microsoft.com/kb/2563254
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002
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System Information -Select File, Export, give the file a name noting where it is located and click Save.
Event Viewer -Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name.
Upload both files to your OneDrive and post a link here.
To upload click on this link:
https://onedrive.live.com/
Place the cursor on Files and click on Upload.
A window opens with Choose File to Upload. Place the cursor on the file to be uploaded and click on the Open button.
A rectangular box appears containing the file that has been uploaded. Check the box in the top right corner of the rectangular box.
Click on Share and then click on Get a Link.
Click on Public
Click on Create Link
Click on Everyone under Shared with.
Click on Shorten.
Place the cursor in the shortened link, right click and select Copy.
Paste into your reply to these forums.
Click on Done.
It is important to Paste the link before clicking on Done to avoid pasting the wrong link.
To post a link, access your OneDrive where you placed the files to be shared. Place the cursor in the Address Bar, right click and select Select All. Right click again and select Copy to place the address in your Clipboard. Place the cursor in an open message here, right click and select Paste.
Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute
Was this reply helpful?
1. Where did you obtain Spybot Free v3? Did you mean v2.3?
- The current Spybot release is v2.4.
- Do you understand that Spybot Free does NOT include an anti-virus component?
2. When (approx. date) did you uninstall Microsoft Security Essentials (assuming you've uninstalled it)?
3. Is it the same computer as in this other thread of yours? => http://answers.microsoft.com/en-us/protect/forum/mse-protect_start/installing-microsoft-essentials/6a999b54-8604-49ce-941b-d1f0628b6e36
4. Your McAfee subscription or free-trial period had already expired by the time you replaced it the Microsoft Security Essentials or any other anti-virus application, is that correct?
5. Did you (a) uninstall the McAfee application AND THEN (b) download/run the McAfee Consumer Products Removal Tool & reboot (c) BEFORE you installed Microsoft Security Essentials or any other anti-virus application?
6. Is Windows Update still "freezing/hanging" when you run manual checks for updates?
7. Were KB2977629, KB2972211 & KB2973112; KB2976897, KB2993651, KB2918614, KB2978668, KB2937610 & KB2943357 installed via Windows Update or did you download/install each one manually via the Download Center? => http://microsoft.com/downloads
8. Does the second line of text in IE11 Help | About read Update Version: 11.0.12 (KB29776290 ) or Update Version: 11.0.12 (KB2977629) ?
9. Do you have backups of ALL the changes that "Free Window Registry Repair 3.0" has EVER made to the computer? [1]
===========================================================
[1] Injudicious use of registry cleaners may be playing a role here. TIP: If you ever again think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, maximized, "swept" or optimised (it doesn't), read this article (and related links cited therein) then draw your own conclusions. Related => http://support.microsoft.com/kb/2563254
Thanks for your response. I hope this helps you.
1. My mistake. Spybot V2.3
2. About the time after I removed McAfee. I believe Oct/Nov
3. Yes
4. Yes
5. Uninstall was part of the McAfee package preinstalled under Programs. It gave me a hard time removing it.
6. Yes
7. These updates were downloaded by windows update and I had to install them manually.
8. Update V 11.0.12 (KB2977629)
9. Just from 5/12/14 thru 9/27/14. May should be when I installed this program.
Thank You
Bob
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Robert
To troubleshoot most computer problems it helps to look at available clues in the System Information file and the Event Viewer logs. An experienced eye can pick out the needles in the haystack and see more clearly the precise nature of the problem or problems.
Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.
Please upload and share with everyone copies of your System and Application logs from your Event Viewer to your OneDrive and post a link here.
To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.
For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htmGeneral notes on Event Viewer
http://www.gerryscomputertips.co.uk/syserrors5.htmI went through the steps listed above for both the system information and the system & application files. What I found was that when I tried to "export" and or "save all files as" my document files under Documents Library came into view. My question is will I be posting my full document file on line or is this where I will be saving the files and logs needed to find any warnings and errors? As you can see this is all new to me.
I was able to save both system & application files but I am having trouble with system information. I open file, export and give the file a name and when I hit save the progress bag makes it to mid point and goes no further. I freezes at mid point. I am still working on OneDrive, which I know nothing about. I am away from home with no printer and am having a hard time with everything I have to do.
Once again thanks for the help
Bob
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Source: https://answers.microsoft.com/en-us/windows/forum/all/windows-update-continually-searching-and-not/bb2385ea-f453-4f8c-93f7-2a77cb3efd29
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